FAQ

WARRANTY

All products sold on worksafetools.com.au come with a 12-month warranty against defects in materials and workmanship under normal use and service.

To make a warranty claim, please download and complete the Warranty Application Form on our website. Send your completed form, along with any photos of damage/defects, to sales@warequip.com.au. We will assess your claim and get back to you with an outcome.

Please note, for all warranty claims, we reserve the right to assess the condition and age of any returned goods prior to offering an exchange or repair.

FAULTY AND INCORRECT ORDERS

If your goods are supplied defective or do not perform to their advertised description, they may be eligible for exchange or repair provided you submit a warranty claim within 7 days of receiving your goods. To submit a warranty claim, please follow the warranty procedure outlined above.

If your order is incorrect, please contact our customer service team via email at sales@warequip.com.au. Please make sure you include your order number and any relevant details of the mistakes in the order you received.

If faulty or incorrect items need to be returned to WorkSafe Tools for repair or exchange, we will provide you with a return postage label at no cost to you. Where replacement, repaired and/or correct item(s) need to be supplied, these will be sent out to you at no additional charge.

CHANGE OF MIND RETURNS

If you change your mind about your purchase, please contact our team at sales@warequip.com.au with your order number and the reasons for your return request within 7 days of receiving your item/s. We will review your request and if accepted, issue a Return Authority Form. Goods will not be accepted for change of mind returns unless a prior agreement is made with WorkSafe Tools and a Return Authority Form is issued.

All change of mind returns will incur a restocking fee (20% of the invoice total). It will be the purchaser’s responsibility to return the goods to WorkSafe Tools at their own cost. No freight charges will be credited for change of mind returns.

All goods returned under a change of mind return must be in a resalable condition – unused and in the original sealed packaging. If for any reason, the goods are returned to WorkSafe Tools and deemed in an unsatisfactory condition, your return will be void. If your return is deemed void, no refund will be issued, and it will be the responsibility of the purchaser to arrange recollection of their goods.

Where a refund is authorised, the refund will be made to the same card or original payment method.

AFTERPAY

Change of mind on Afterpay orders are ineligible for refunds. WorkSafe Tools takes no responsibility for change of mind, incorrect details or mistakes made by the purchaser on these orders.